Frequently Asked Questions.
Here are some common questions about MAMAGREEN.
Are all your products suitable for outdoor?
All our products are 100% outdoor, using premium all-weather materials. For extreme or very specific circumstances we will advice which materials are best suited.
Do you offer warranty?
Mamagreen warrants it’s products to be free from manufacturing defects for a specific period of time: 3 years for metals / wood / hpl, 1 year for textiles. After sales service is available for all spareparts, covers and slings. Any damage needs to be documented with photography and proof of purchase.
What is your production lead-time?
For regular items, production time is 6 to 8 weeks. Custom items, very high quantity orders will take longer, however we are proud to achieve a 99% lead-time accuracy.
How is the shipment organized?
Depending on location, shipment will be done in sea-containers and take 2 to 6 weeks transit. All shipments are done EXW or FOB (free on board). We can provide an estimate for the transport cost.
Do you have certification?
Yes we do have a FLEGT certificate, providing proof that all our timber is legally sourced.
Can we receive samples?
Yes we can provide color swatches of all materials, as well as master samples.
Do you have a Minimum Order Quantity?
No we don’t have any MOQ, but depending on the location, transport of smaller quantities is not advised.
What payments do you accept?
New buyers pay a deposit of 50% and full payment upon a copy of the shipping documents. We do accept payments in USD or Euro.
Do you have a MSRP?
We do have a Recommended Retail Price for the American market in USD and for the European market in Euro